Northwest News & Updates

General News Feed

NET OPS: There is a potential loss of service at the original fiber cut reported on 02/02/2020. Again affecting multiple national carriers. At this time Northwest Voip services are up and functioning however calls to other providers may be affected.

NET OPS: Crews onsite report fiber splicing will be complete and all carriers will be at full capacity by midnight 2/3/2020.

NET OPS: Upstream partners appear to be making progress as most services appear to be restored. please email support@northwestvoip.com if you experience any ongoing issues. Our network operations and carrier relations teams continue to monitor the situation.

Bell, Rogers, Telus customers experiencing service outages in B.C. https://mobilesyrup.com/2020/02/02/bell-rogers-telus-customers-experiencing-outages-in-b-c/

NET OPS: We continue to monitor all major a carriers affected by the recent fiber cut. Services are being slowly restored upstream.

ALERT:

NON-EMERGENCY phone lines for all BC RCMP Detachments are currently down due to weather. This includes #NorthVan RCMP. Please be patient as we wait for services to be restored.

HOWEVER, Emergency lines ARE working

IN AN EMERGENCY, YOU CAN STILL CALL 911

A number of issues with phones across the Lower Mainland:
- In New Westminster all phones at civic facilities are down
- In Coquitlam all landlines at city offices/departments down
- All BC RCMP non-emergency lines are unavailable

Some clarification on this from Nanaimo RCMP. "Callers are able to call non-emergency lines, however their calls are not able to be forwarded to dispatch, and your call for service cannot be created." So, you can get through but can't get service. https://twitter.com/nvanrcmp/status/1223759304051683328

North Vancouver RCMP@nvanrcmp

ALERT:

NON-EMERGENCY phone lines for all BC RCMP Detachments are currently down due to weather. This includes #NorthVan RCMP. Please be patient as we wait for services to be restored.

HOWEVER, Emergency lines ARE working

IN AN EMERGENCY, YOU CAN STILL CALL 911

Phone service is down across the province for Bell customers, including the RCMP and several Lower Mainland municipalities https://bit.ly/36PtVBe

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